Export an incident to CSV using the UTF8-BOM format

Export Cortex XSOAR 8 SaaS incidents to UTF8-BOM CSV files.

By default, when exporting an incident to a CSV format, Cortex XSOAR generates the report in UTF8 format. If you want to export an incident that contains Cyrillic characters, such as Russian, Greek, etc., you need to change the format to UTF8-BOM. This also changes exporting an indicator to the UTF8-BOM format.

Note

When changing the format to UFT8-BOM you also change the format for indicators.

1. Select Settings & Info → Settings → System → Server Settings.
2. In the Server Configuration section, click Add Server Configuration.
3. Add the following key and value.

   Key	Value
   Export.utf8bom	true

4. Save the configuration