> For the complete documentation index, see [llms.txt](https://cortex-docs.paloaltonetworks.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://cortex-docs.paloaltonetworks.com/cortex-xsoar-8-saas/configure-cortex-xsoar/integrations/add-an-integration-instance/receive-notifications-on-an-incident-fetch-error.md).

# Receive notifications on an incident fetch error

The administrator and Cortex XSOAR users on the recipient’s list receive a notification when an integration experiences an incident fetch error. Administrators with multiple instances of mail senders can choose to receive one email notification instead of multiple email notifications. Cortex XSOAR users can select their notification method, such as email, from their user preferences.

{% hint style="info" %}
The connectivity behavior that exists between third-party applications may trigger a fetch failure, which will send a notification to an administrator and users. The notification may no longer be relevant because the fetch might operate correctly just after the notification was sent.
{% endhint %}

1. In the integration instance, select the **Fetch Incidents** checkbox.
2. Select Settings & Info → Settings → System → Server Settings → **Add Server Configuration**.
3. Add the following keys and values:

   | Key                                   | Value                                                                                                |
   | ------------------------------------- | ---------------------------------------------------------------------------------------------------- |
   | `module.health.notification.users`    | List of emails in CSV format, for example, **`user1@domain.com,user2@domain.com,user3@domain.com`**. |
   | `message.ignore.failedFetchIncidents` | `false`                                                                                              |
4. (Optional) Administrators who have multiple instances of a mail sender configured that want to receive only one email notification should select the **Do not use by default** option in the integration instances that should not be used to send emails.


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