Configure the Global Risk Threshold

Add server configuration in Cortex XSOAR to change the SLA Risk threshold from the default 72 hours.

By default, the risk threshold is 72 hours. You can change the threshold by adding a parameter to the system settings.

Note

When changing the server configuration, the new value does not affect existing fields retroactively. It affects new fields that you create.

1. Navigate to Settings & Info → Settings → System → Server Settings → Server Configuration → + Add Server Configuration.
2. Add the following server configuration.

   1. In the key field, enter sla.risk.threshold.
   2. In the value field, enter the number, in hours, to which to set the risk threshold.
3. Click Save.