Search for incidents

Search for incidents in Cortex XSOAR 8 SaaS.

Cortex XSOAR comes with powerful search capabilities. You can search for data by:

• Using the Search Query: Cortex XSOAR searches for information using the Bleve query syntax. The search query appears on several pages such as Incidents, Indicators, and Playbooks. To search for all incidents that have the status as pending and are critical, type status: Pending and severity:Critical. You can save and share queries, as required.
• Using the search box: Cortex XSOAR searches for incidents, entries, evidence, investigations, and indicators. The search box appears in the top right-hand corner of every page.

Use the search query

By default, the Incidents page displays all open incidents from the last seven days. You can customize which incidents are displayed by creating and saving queries.

When you start typing your search, Cortex XSOAR lists all the indexed fields, such as type and severity, including custom and out-of-the-box fields. The search follows the Bleve query syntax, similar to the Lucene query syntax but with some differences, such as query syntax for numeric and date ranges. For more information, see Bleve Query String Query.

The search is performed on certain pages such as incidents, indicators, or the entire data (such as titles, entries, chats).

You can add inputs when searching for data, such as:

Input	Description
Add text	Type any text. The results show all data where one of the words appears. For example, the search low virus returns all data where either the low or the virus string appears.
and	Searches for data where all conditions are met. For example, status:Active and severity:High finds all incidents with an active status and high severity.
or	Searches for data where either conditions are met. For example, status:Pending and severity:High or severity:Critical finds all incidents with a pending status and high or critical severity.
* ?	Wildcard search: * and ? should be used when searching for partial strings. For example, when searching for all scripts that start with AD, use AD**. If you need to search for a script that contains "get", search for *get*.
“”	An empty value.
-	Excludes from any search. For example on the Incidents page the -status:closed -category:job searches for all incidents that are not closed and for categories other than jobs.
“me”	Filters incidents by a user’s account. For example, owner:{me} displays all incidents where you are the owner. It can also be used for other fields such as createdBy:{me} that displays all incidents you created.
Relative time. For example, “today”, “half an hour ago”, “1 hour ago”, “5 minutes ago”, “10 days ago”, “5 seconds ago”, “five days ago”, “a month ago”, "in 1 year".	Relative time in natural language can be used in search queries. Time filters - < and > can be used when referring to a specified time, such as dueDate:>="2024-03-05T00:00:00 +0200", or when searching for high severity incidents: Severity:High and created:>= "1 hour ago" The timezone for searches is UTC. The system timezone is not used. When adding some fields, such as Occurred you can enter the date from the calendar. You can also filter the date when the results are displayed. If using "months ago" you are limited to 12 months.
Search using Regex	You need to use the value “//”, when searching for Regex values. For example, to search for indicator values that contain www and end with .com, type: value: "/w{3}..*.com/". This returns values such as www.namecheap.com, www.kloshpro.com.
Search for indicator values	To search for indicator values that contain lower-upper a-z letters and 0-9 numbers with a length of 32, type: value:"/[a-zA-Z0-9]{32}/". This returns values such as 775A0631FB8229B2AA3D7621427085AD, 87798e30ca72f77abe624073b7038b4e.
Timer/SLA fields	To search for Timer/SLA fields in incidents, see Search incidents for Timer/SLAs.
Special characters	To explicitly use the following characters in a search query, place them within double quotes. An escape character </code> is not required. `&&

{% hint style="info" %}

{% hint style="info" %} When searching for incidents, the following fields match any incident containing the searched value:

• phase
• name
• details
• type

For example, you have incidents with the idle accounts name. When searching for the name: "idle", it returns any name that contains the word idle (including idle accounts). Other fields return anything that matches the exact world, idle.

Exact matches for name, type, and phase fields, add raw to the search field. For example, enter rawName:"idle". {% endhint %} {% endhint %}

Save a search query

After defining the search query, you can save it for future use. The search query and the bar charts are saved.

{% hint style="info" %}

{% hint style="info" %} To edit an existing saved query, create a new query and save it with the exact name of the query you want to replace. {% endhint %}

{% endhint %}

1. Select the date range to search (next to the Created field).
2. By default, the date is set to the last 7 days.
3. In the query bar, type your search criteria.

   By default, the query is -status:closed -category:job, which searches for categories other than jobs and not those that have been closed. You can add fields like severity or type to narrow your search to critical issues or issues of a certain type.

   Note

   If you change drill down in the bar chart fields, the query also changes. For example, in the Severity bar chart, if you click High, severity:High is added to the query.
4. Save the query.

   1. Click .
   2. Type a name for the query.
   3. Save the query.

   To view all saved queries, click . The list of saved queries appears. You can mark a saved query as a default, or delete a query.

Share saved queries

Shared queries enable you to share your customized configurations with all users. For example, you can define queries for security analysts to help focus them on incidents relevant for them to analyze.

Once you create and save a query, to share it with all users click and then click for that query.

The icon next to the name of the query changes to . Hovering over this icon in the list of saved queries shows that the query is shared. To remove sharing, click and remove the users.

shared-queries-remove-share.PNG

The shared query appears in the users’ Saved queries list. Users see the query with a icon and the name of the shared query owner.

{% hint style="info" %}

{% hint style="info" %}

• Edits made to shared queries are not saved. To save an edited version of the shared query, make a copy and then edit and save it.
• Copying the shared query or clicking Mark Default (to make the query the page default) keeps the shared query in the user’s Saved queries list even if the shared query owner removes the share. Otherwise, the query will be removed from users’ Saved queries list if the query owner removes the share. {% endhint %} {% endhint %}

Use the search box

The search box searches for incidents, investigations, and indicators. The search box appears in the top right-hand corner on most pages. You can either type free text or search using the search query format (use the arrow keys to assist you in the search). For example, incident.severity:Low searches for all incidents that have low in the severity category.

If using the search box during an investigation, you can select whether to search across all incidents or limit the search to the current incident.

Note

When searching in the current incident, Cortex XSOAR searches only the War Room entries. If a value exists in the incident but is not a War Room entry, no results are returned.

Further information

For more information about how to search for incidents and indicators, see the following video in Live Community:

Searching in XSOAR