Step 2. Create a child tenant

Create and activate Cortex XSOAR 8 SaaS child tenants in Cortex Gateway for a multi-tenant deployment.

After you have set up the main tenant, you can set up child tenants in Cortex Gateway. You can create as many child tenants as you require, subject to your license.

• The Main Account (main tenant) is labeled in the Cortex Gateway, but child tenants are not labeled.
• Cortex enables parent-child pairing between tenants located in different geographical regions. To enable this capability, contact your support team.
• To create a child tenant, ensure that you have Account Admin permissions.

In Cortex Gateway, you can view all the available tenants. If you want to create more child tenants than your license permits, contact Customer Support.

1. In Cortex Gateway, hover over the main tenant you activated previously, on the right-hand side, click the ellipsis, and then click Add Child Tenant.

   

   mt-activation.png
2. Add the following details.

   Parameter	Description
   Child Tenant Name	Give the Cortex XSOAR tenant an easily recognizable name. Choose a name that is 59 or fewer characters and is unique across your company account.
   Region	View the region for the child tenant. This can't be changed.
   Child Tenant Subdomain	Give your Cortex XSOAR instance an easy-to-recognize name that is used to access the tenant directly using the full URL. https://<subdomain>.crtx.<region>.paloaltonetworks.com Note This is a public FQDN, so be careful with sensitive information such as the company name. After activating a child tenant, you can't change the child tenant Subdomain.
   Incident Retention Licenses	If you have incident retention licenses available, assign one or more incident retention licenses to the child tenant. For more information, see Step 3. Allocate incident retention licenses. Click the box to verify you understand that licenses cannot be removed or reallocated without contacting Customer Support.

3. Activate the child tenant and confirm approval.

   Activation can take up to an hour. You should receive notification by email that the child tenant has completed the activation process.
4. (Optional) Add another child tenant by repeating step 2 or access your newly created tenant.

   In the Cortex Gateway, under your main tenant, you can see the total number of tenants you are licensed for and how many you have created.

   If you reach your limit for child tenants, depending on your license, you may be able to create more tenants. You may be charged for additional tenants. Contact Customer Support if you are approaching your authorized limit.