> For the complete documentation index, see [llms.txt](https://cortex-docs.paloaltonetworks.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://cortex-docs.paloaltonetworks.com/cortex-xsoar-8-on-prem/8.12/install-cortex-xsoar/post-installation/add-the-cortex-xsoar-license.md).

# Add the Cortex XSOAR license

In Cortex XSOAR 8.12 On-prem, download and add a license from Cortex Gateway.

Cortex XSOAR requires a yearly license per user. Multi-year licenses are available.

After purchasing a license, the activation card for the license is visible in Cortex Gateway. When you install Cortex XSOAR from Cortex Gateway download both the image file and the license. After installing Cortex XSOAR, you must upload the license to Cortex XSOAR. Until you upload a valid license, you will be unable to use Cortex XSOAR.

On the **License** page (**Settings & Info** → **Cortex XSOAR License**) you can see the following:

* License type
* Expiration date
* Number of licensed users
* Number of active users
* (MSSP only) Paired Child Tenants

{% hint style="info" %}

### Note

(MSSP only) The License page is only available on the Main tenant, not on the child tenant.
{% endhint %}

1. Locate the license file you downloaded from the Cortex Gateway.

   If you selected Dev/Prod, you should have two license files, one for each environment. Each should be uploaded separately to the corresponding environment.
2. Upload the license to Cortex XSOAR.
   1. Go to **Settings & Info** → **Cortex XSOAR License**.
   2. In the **Upload License** section, either drag and drop your license file or browse your files to select the license file. The license file is in JSON format.

{% hint style="info" %}

### Note

If you upload a new license while your current license is still valid, the new license will override your existing license for the same product. Other products' licenses will not be affected.

You can also upload your license to the textual UI in case of issues. For more information, see [Upload your license to the textual UI](/cortex-xsoar-8-on-prem/8.12/install-cortex-xsoar/troubleshoot-your-installation/upload-your-license-to-the-textual-ui.md).
{% endhint %}


---

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