Export an Incident to CSV Using the UTF8-BOM Format

Export incidents with Cyrillic characters to UTF8-BOM CSV files in Cortex XSOAR 6.12.

By default, when exporting an incident to a CSV format, Cortex XSOAR generates the report in UTF8 format. If you want to export an incident that contains Cyrillic characters, such as Russian, Greek, etc., you need to change the format to UTF8-BOM.

Note

This server configuration also changes the format for exported indicators to UTF8-BOM.

1. Select Settings → About → Troubleshooting.
2. In the Server Configuration section, click Add Server Configuration.
3. Add the following key and value.

   Key	Value
   Export.utf8bom	true

4. Click Save.