> For the complete documentation index, see [llms.txt](https://cortex-docs.paloaltonetworks.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://cortex-docs.paloaltonetworks.com/xsoar-6-administrator-guide/6.12/onboard-cortex-xsoar/users-and-roles/roles-in-cortex-xsoar/shift-management/managing-shifts.md).

# Managing Shifts

Manage shift schedules in Cortex XSOAR 6.12.

You can define shifts for various roles and then add them to automations, playbooks and incidents.

1. Define a Role.
2. In the **Shifts** field, click **Add Shift** and add the required period.

   Weekly shifts start on Sunday and are specified in the UTC time zone format.

   For example, we create a role called First Shift and add a shift starting on Sunday and ending Monday.

   ![shift.png](https://4128117757-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F9gZ0C5CI8Bl5Aulkp4dZ%2Fuploads%2Fgit-blob-3151339d53515b734e79bb8da1caf85b9c5af022%2F483c1491e24d1c0ea04651af79d55a89d4e7afb425c63e9891b99e3ed2b9834f.png?alt=media)
3. Click **Save.**
4. (Optional) To add the role to a user, in the **Users** tab, select the user you want to add.

   ![roles.png](https://4128117757-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F9gZ0C5CI8Bl5Aulkp4dZ%2Fuploads%2Fgit-blob-5a75a25d4fe76fe1114e60d84738af539c2033f8%2F880a9d162eddb9119029f48ed0a9c60b9d8fdfaa0b8022d296b86ea7ebb7c9be.png?alt=media)
5. Click **Roles**.
6. From the drop-down list, select the role you created.

   ![add-roles.png](https://4128117757-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F9gZ0C5CI8Bl5Aulkp4dZ%2Fuploads%2Fgit-blob-e122a797cadc2b0e82ba134f8e48e045b9ad17e1%2F8c3971ebcc272f2fef974263e57f99ea25f120e980402555b41c33c861eb531e.png?alt=media)
7. Click **Save**.

   You can also assign the role to a playbook or automation as required.
8. (Optional) You can view on-call users’ details in a dashboard by adding the required widgets.

   ![shift-dashboard.png](https://4128117757-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F9gZ0C5CI8Bl5Aulkp4dZ%2Fuploads%2Fgit-blob-9995c475fb0c400f99db444ed67a63c5aaa1f38f%2F5451b007b8545825e607f675373da99afd6ae68477883526eaa91104525f35b8.png?alt=media)

   When assigning an incident, you can manually assign it to analysts who are on-call or the incidents can be assigned automatically, for example, the **`AssignAnlystToIncident`** automation.


---

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