Cortex XSOAR 6.13

Troubleshoot Reports

Troubleshoot reports in Cortex XSOAR 6.13. View report JSON files with a temporary server configuration.

Follow the procedures below to troubleshoot reports.

Generate a JSON File

By default, when you generate a report the JSON file is not retained. This JSON file is needed to troubleshoot report issues.

Select Settings → About → Troubleshooting → Add Server Configuration.
Add the following key and value.
Key
Value
report.remove.data
false
Save the configuration.
Generate the report.
Download the JSON file from /var/lib/demisto/temp/.
Go to Settings → About → Troubleshooting and delete the server configuration you created.

Troubleshoot Incorrect Dates

When creating a PDF for incidents that includes open/close dates, SLA, etc. and those dates are incorrect use the following procedure.

Select Settings → About → Troubleshooting → Add Server Configuration.
Add the following key and value.
Key
Value
reports.time.format
Thursday, 02-Jan-2006 15:05 GMT
Save the configuration.

Troubleshoot Overlapping Text and Extra Pages (PDF)

When creating or exporting a PDF of a report with long tables and large amounts of text, some text might overlap. You can avoid this by adding a page break after the long text.

Note

Adding page breaks manually might result in extra blank pages in the PDF.

Use the following procedure.

In the report, after any widget that can potentially have a lot of text, click Add Widget.
In the Widgets Library section, search for Page Break Widget and click Add.
Repeat for other widgets.
Click Save.

Troubleshoot Script Timeout for Reports

If you generate a report that runs a script and that report or the section that has the script is blank/empty, you should increase the script timeout value. Automations (scripts) have a default timeout value of 3 minutes.