Customize System Emails

Customize system email subjects, bodies, and formats in Cortex XSOAR 6.13.

Cortex XSOAR sends notifications to users. You can customize the subject and the contents of the email, and choose whether to send the email in HTML format.

Arguments are specific to message types, and not all arguments are available for all message types. The default message body column in the table below includes the arguments available for each message type.

Message Type	Default Subject	Default Message Body
mentionNew	Message from Cortex XSOAR Security Operations Server	{{.username}} added you to investigation {{.invName}}.\nYou were mentioned: {{.parentContent}}.
mentionNewNoContent	Message from Cortex XSOAR Security Operations Server	{{ .username}} added you to investigation {{ .invName}}.
mentionOld	Message from Cortex XSOAR Security Operations Server	{{ .username}} mentioned you in investigation {{ .invName}}: {{ .parentContent}}.
assign	Message from Cortex XSOAR Security Operations Server	{{ .username}} assigned task #{{ .taskId}} in investigation {{ .invName}} to you.
taskCompleted	Message from Cortex XSOAR Security Operations Server	{{ .username}} completed task #{{ .taskId}} in investigation {{.invName }}.
taskUpdated	Message from Cortex XSOAR Security Operations Server	{{.username}} updated task #{{.taskId}} in investigation {{.invName}}.
userAcceptedInvite	Message from Cortex XSOAR Security Operations Server	{{.username}} has accepted your invitation to join Demisto Security Operations Server.
investigationClosed	Message from Cortex XSOAR Security Operations Server	{{.username}} has closed investigation {{.invName}}.
investigationWaiting	Message from Cortex XSOAR Security Operations Server	{{.username}}, {{.invName}} has stopped and is waiting your instructions."
investigationError	Message from Cortex XSOAR Security Operations Server	{{.username}}, {{.invName}} has stopped because of an error.
investigationDeleted	Message from Cortex XSOAR Security Operations Server	{{.username}} has deleted investigation {{.invName}}.
welcomeAboardMessage	Message from Cortex XSOAR Security Operations Server	Hi {{.username}}. Nice to meet you, my name is DBot™, and I will be happy to assist you in your investigations.
incidentOpened	Message from Cortex XSOAR Security Operations Server	{{.username}} has reported {{.incTermArticle}} {{.incTermSingular}} {{.invName}}.
incidentChanged	Message from Cortex XSOAR Security Operations Server	{{.username}} has updated {{.incTermArticle}} {{.incTermSingular}} {{.invName}}.
incidentStatusChanged	Playbook has stopped on {{ .runStatus}} for {{ .invName}} (#{{ .incID}})	{{.incTermCapitalSingular}} playbook task "{{.taskName}}" stopped on {{.runStatus}}. {{.incTermCapitalSingular}} Id: #{{.incID}}{{.incTermCapitalSingular}} Name: {{.invName}}{{.incTermCapitalSingular}} SLA: {{.SLA}}{{.incTermCapitalSingular}} Severity: {{.severity}}Task: #{{.taskID}}Task Name: {{.taskName}}Task SLA: {{.TaskSLA}}
incidentAssigned	Message from Cortex XSOAR Security Operations Server	{{.username}} has assigned you {{.incTermArticle}} {{.incTermSingular}} {{.invName}}.
taskCompletedWithNotes	Message from Cortex XSOAR Security Operations Server	{{.username}} completed task #{{.taskId}} in investigation {{.invName}}.\nCompletion note was: {{.taskComment}}
incidentReminderSLA	Message from Cortex XSOAR Security Operations Server	FYI, {{.incTermSingular}} #{{.invID}} "{{.reminedOn}}" - SLA expiration is approaching. ({{.SLA}})
MessageTypeTaskSLA	Message from Cortex XSOAR Security Operations Server	FYI, task "{{.reminedOn}}" (from investigation {{.invName}}) - due date is approaching. ({{.SLA}})
newContentAvailable	Message from Cortex XSOAR Security Operations Server	A content update: {{.release}} for your Demisto Server is available.\n{{.releaseNotes}}
drCriticalError	Message from Cortex XSOAR Security Operations Server	An unrecoverable error has occurred. Live Backup has been disabled. Please shut down both servers and recopy the relevant files, then boot both servers. Live Backup configuration will be saved.
failedFetchIncidents	Integration instance {{ .instance}} ({{ .brand}}) failed fetching new {{ .incTermPlural}}	Integration instance {{.instance}} ({{.brand}}) failed fetching new {{.incTermPlural}} at {{.date}}\nerror message is:\n{{.error}}
engineDisconnected	Cortex XSOAR Engine Disconnected	Engine '{{.name}}' ({{.host}}) is disconnected. Engines will not process integration automations until it is reconnected.
externalFormSubmit	{{ .subject}}	""
externalAskSubmit	{{ .subject}}	""
jobRunning	Message from Cortex XSOAR Security Operations Server	A previous instance of job {{.invName}} is already running.
accountStopped	Cortex XSOAR Account Stopped	Account '{{.name}}' on host '{{.host}}' has stopped.
hostStopped	Cortex XSOAR Host Stopped	Host '{{.name}}' has stopped. All accounts running on this host will be inaccessible.
failedNodeDisabled	Connection to Node "{{ .nodeID}}" Failed	The connection to db node {{.nodeID}} failed. The node was unreachable for {{.minutes}} minutes and is now disabled. No new data will be written to this node, and data that exists on the node will not be displayed in Cortex XSOAR. You should investigate why the node is unreachable and then re-enable the node from the DB Monitoring page.
failedNodeDisableError	Connection to Node "{{ .nodeID}}" Failed	The connection to db node {{.nodeID}} failed. The node was unreachable for {{.minutes}} minutes but could not be disabled. No new data will be written to this node, and data that exists on the node will not be displayed in Cortex XSOAR. You should investigate why the node is unreachable and then re-enable the node from the DB Monitoring page.

Change the Email Subject

You can customize the subjects of system emails.

1. Go to Settings+About+Troubleshooting+Server Configuration.
2. Add the key Messages.Subject.Formats.<MessageType>, where <MessageType> is the type of message, such as assign or taskCompleted. For the value, enter your custom subject. You can use any of the default variables, for example .invName in your subject.

   Examples:

   Key	Value
   Messages.Subject.Formats.assign	You were assigned to an incident
   Messages.Subject.Formats.taskCompleted	Task completed in {{.invName }}

Change the Email Body

You can customize the content of the system messages, and include variables such as .username and .invName in your body content.

You can send HTML or non HTML messages. If you have users who can only receive plain text, use the key Messages.Formats.<MessageType>, where <MessageType> is the type of message, such as assign or taskCompleted. Enter your custom body text as the value. If you have users who can receive HTML emails, use the key Messages.HTML.Formats.<MessageType>, where <MessageType> is the type of message. Enter your custom body text as the value. To set custom body text for both text and HTML messages, add both keys/values for each message you want to customize.

1. Go to Settings → About → Troubleshooting → Server Configuration.
2. Add the key Messages.Formats.<MessageType> or Messages.HTML.Formats.<MessageType>. For the value, enter your custom subject.

   Examples:

   Key	Value
   Messages.HTML.Formats.assign	{{.username}} added you to investigation {{.invName}}.\nPlease log in and review.
   Messages.Formats.assign	{{.username}} added you to investigation {{.invName}}.\nPlease log in and review.