> For the complete documentation index, see [llms.txt](https://cortex-docs.paloaltonetworks.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://cortex-docs.paloaltonetworks.com/xsoar-6-administrator-guide/6.13/learn-about-cortex-xsoar/get-started-in-cortex-xsoar/product-support-lifecycle.md).

# Product Support Lifecycle

**Versioning Model**

Cortex XSOAR versioning methodology is based on M.N.P:

* **M**: major version number
* **N**: minor version number
* **P**: patch-set number

**Releases**

* Major versions: M.x.x. For example, 2.0.0.
* Minor versions: M.N.x. For example, 2.2.0.
* Patch set versions: M.N.P. For example, 2.2.1.

**Cortex XSOAR 6 On-prem Support and End-of-Life**

Only the latest patch set versions of releases are supported. After the end-of-life date, customers requiring support are required to upgrade to a supported major version.

| Cortex XSOAR Version | End-of-life      |
| -------------------- | ---------------- |
| 6.14                 | Active - No EoL  |
| 6.13                 | June 30, 2026    |
| 6.12                 | June 30, 2026    |
| 6.11                 | May 31, 2024     |
| 6.10                 | January 31, 2024 |
| 6.9                  | November 1, 2023 |
| 6.8                  | July 1, 2023     |
| 6.6                  | May 1, 2023      |
| 6.5                  | February 1, 2023 |
| 6.2                  | May 1, 2022      |
| 6.1                  | February 8, 2022 |
| 6.0                  | June 8, 2021     |
| 5.5                  | October 1, 2021  |

{% hint style="info" %}

### Note

* For on-prem and air gapped (disconnected) deployments, we recommend Cortex XSOAR 6. Customers who can't use our SaaS solutions (Cortex XSOAR 8 and AgentiX) should use this version.

  The latest available Cortex XSOAR 6 version is XSOAR 6.14, which currently has no EOL date.
* Cortex XSOAR Community Edition has been EoL (from August 15, 2024).
  {% endhint %}

**General Guidelines**

You should use the latest releases, as these include bug fixes, performance improvements, stability enhancements, and may include security patches.

{% hint style="info" %}

### Note

You can continue using a version that is end-of-life. However, when encountering an issue that requires Customer Support involvement, you may be asked to upgrade to a supported version before assistance can be provided.
{% endhint %}


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://cortex-docs.paloaltonetworks.com/xsoar-6-administrator-guide/6.13/learn-about-cortex-xsoar/get-started-in-cortex-xsoar/product-support-lifecycle.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.