Troubleshoot Cortex XSOAR Engines

Troubleshoot engines in Cortex XSOAR 6.13.

When troubleshooting Cortex XSOAR engines, access the logs from Settings → Integrations → Engines and select the engine from which you want to download the logs.

Debug Engines

The d1.log field appears whenever a Cortex XSOAR engine is running. The d1.log field contains information necessary for your customer success team to debug any engine related issue. The field displays any error, as well as noting whether the engine is connected.

engine_debug.png

If you encounter issues when connecting to an engine, follow these procedures:

• Troubleshoot Engine Installation
• Troubleshoot Engine Upgrades
• Troubleshoot Engine Connectivity
• Troubleshoot Integrations Running on Engines