Managing Shifts

Create and manage shifts in Cortex XSOAR 6.13.

You can define shifts for various roles and then add them to automations, playbooks and incidents.

1. Define a Role.
2. In the Shifts field, click Add Shift and add the required period.

   Weekly shifts start on Sunday and are specified in the UTC time zone format.

   For example, we create a role called First Shift and add a shift starting on Sunday and ending Monday.

   

   shift.png
3. Click Save.
4. (Optional) To add the role to a user, in the Users tab, select the user you want to add.

   

   roles.png
5. Click Roles.
6. From the drop-down list, select the role you created.

   

   add-roles.png
7. Click Save.

   You can also assign the role to a playbook or automation as required.
8. (Optional) You can view on-call users’ details in a dashboard by adding the required widgets.

   

   shift-dashboard.png

   When assigning an incident, you can manually assign it to analysts who are on-call or the incidents can be assigned automatically, for example, the AssignAnlystToIncident automation.