> For the complete documentation index, see [llms.txt](https://cortex-docs.paloaltonetworks.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://cortex-docs.paloaltonetworks.com/xsoar-6-administrator-guide/6.14/customize-cortex-xsoar/customize-and-configure-cortex-xsoar/reports/troubleshoot-reports.md).

# Troubleshoot Reports

Troubleshoot Cortex XSOAR 6.14 reports by downloading and reviewing report JSON output.

Follow the procedures below to troubleshoot reports.

* [Generate a JSON file](#generate-a-json-file)
* [Troubleshoot Incorrect Dates](#troubleshoot-incorrect-dates)
* [Troubleshoot Overlapping Text and Extra Pages (PDF)](#troubleshoot-overlapping-text-and-extra-pages-pdf)
* [Script timeout issues](#troubleshoot-script-timeout-for-reports)

### Generate a JSON File

By default, when you generate a report the JSON file is not retained. This JSON file is needed to troubleshoot report issues.

1. Select Settings → About → **Troubleshooting** → **Add Server Configuration**.
2. Add the following key and value.

   | Key                      | Value       |
   | ------------------------ | ----------- |
   | **`report.remove.data`** | **`false`** |
3. Save the configuration.
4. Generate the report.
5. Download the JSON file from `/var/lib/demisto/temp/`.
6. Go to Settings → About → **Troubleshooting** and delete the server configuration you created.

### Troubleshoot Incorrect Dates

When creating a PDF for incidents that includes open/close dates, SLA, etc. and those dates are incorrect use the following procedure.

1. Select Settings → About → **Troubleshooting** → **Add Server Configuration**.
2. Add the following key and value.

   | Key                       | Value                                 |
   | ------------------------- | ------------------------------------- |
   | **`reports.time.format`** | **`Thursday, 02-Jan-2006 15:05 GMT`** |
3. Save the configuration.

### Troubleshoot Overlapping Text and Extra Pages (PDF)

When creating or exporting a PDF of a report with long tables and large amounts of text, some text might overlap. You can avoid this by adding a page break after the long text.

{% hint style="info" %}

### Note

Adding page breaks manually might result in extra blank pages in the PDF.
{% endhint %}

Use the following procedure.

1. In the report, after any widget that can potentially have a lot of text, click **Add Widget**.
2. In the **Widgets Library** section, search for **Page Break Widget** and click **Add**.
3. Repeat for other widgets.
4. Click **Save**.

### Troubleshoot Script Timeout for Reports

If you generate a report that runs a script and that report or the section that has the script is blank/empty, you should increase the script timeout value. Automations (scripts) have a default timeout value of 3 minutes.

1. Go to Settings → About → **Troubleshooting**.
2. Click **Add Server Configuration**.
3. Add the following key and value.

   | Key                  | Value    |
   | -------------------- | -------- |
   | **`script.timeout`** | **`10`** |
4. Generate the report.


---

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