Install the Server Offline

Install Cortex XSOAR 6.14 in an offline or air-gapped environment without internet access.

You need to download the required Cortex XSOAR dependencies, the Cortex XSOAR installer, license files, and Docker images from an internet-connected machine. Then transfer these files to the offline server and install the dependencies, Cortex XSOAR, and Docker images.

If you are deploying a signed installer:

• You need to import the public key into the operating system. Open a ticket with Palo Alto Networks support to get the public key. It is valid for six months.

• If you are using engines or hosts in a multi-tenant environment, you need to install makeself.

• Download the latest dependencies for your Cortex XSOAR release before installation. Dependencies can change between releases.

• The steps vary by operating system.

• Docker/Podman runs Python scripts in an isolated container.

• After installation, you need to Add a License.

Prerequisites for installing Cortex XSOAR

Verify the following requirements before you install Cortex XSOAR:

• You have a Customer Support Portal account.

  Set up your account. For more information, see How to Create Your CSP User Account.

  You can configure two-factor authentication using email, Okta Verify, or Google Authenticator. For more information, see How to Enable a Third Party IdP.

• You have the following roles:

  Role	Details
  Customer Support Portal role	The Super User role is assigned to your Customer Support Portal account. The account creator receives this role.
  Cortex role	You must have the Account Admin role. The first user who accesses Cortex Gateway with the Super User role receives Account Admin permissions automatically.

  Log in to Cortex Gateway to download the image file and license.

  If you have multiple or development tenants, repeat these tasks for each tenant.

  You need a license, or an evaluation license through sales, assigned to your Customer Support Portal account to download the Cortex XSOAR images.

• Your deployment meets the System Requirements.

• You have root access.

Install Cortex XSOAR offline

1

Download the required dependencies

1. On a machine with internet access, download the required dependencies for your deployment type.

• Ubuntu/Debian: Run sudo apt-get install --download-only <package> , which saves the package and its dependencies in /var/cache/apt/archives. If the latest package version is already installed, run sudo apt-get download <package>. The command saves the package in your current directory. If you need to download dependencies on Ubuntu, you can also use the command sudo apt-get download.

• RHEL/Rocky/Oracle/Amazon: Run sudo yumdownloader --resolve <package> or sudo yum install --downloadonly <package>.

1. Copy all .deb files over to the offline machine into a folder.

2

Download the installation files

On a machine with internet access, do the following:

1. Log in to Cortex Gateway.

2. Locate the activation card for your license.

   By default, the Production-Standalone license is selected. You can also select Dev. To use production and development tenants with a private remote repository, select Dev. You can install a development tenant later.

3. Select Download On Prem.

4. Select Next.

5. Under Choose Download Option, select Installer.

6. Select the checkbox to agree to the license terms and conditions. Then select Download.

In Google Chrome, configure Settings → Privacy and security → Site settings → Additional permissions → Automatic downloads. Select Sites can ask to automatically download multiple files.

The installer file, demistoserver-xxxxx.sh, and a zipped JSON license file download.

Copy the download link from your browser's Downloads section. The link contains the token needed for downloading Docker images.

1. If you use a signed installer, import the provided GPG public key. Open a support ticket to get the public key.

   For example, run rpm --import public.key to import the key into the local GPG keyring. Follow the requirements for your operating system.

2. If you use a signed installer, install makeself when required. For example, run yum install makeself.

3

Download Docker images

While the Cortex XSOAR installer sets up Docker automatically, it does not include the images required to run integrations. You must obtain them manually. On a machine with internet access, do one of the following:

• Targeted Download (Recommended): Use the download_packs_and_docker_images.py script to download the Docker image according to the content pack integration you want to use, such as AWS-ILM, Cybereason, and EWS. The script is located in the Utils folder in the GIT Content repository. If you do not have access to the GIT Content repository, you can download the script from here. For detailed information and how to download the Docker images, see download packs offline. This is the preferred method as it allows you to download only the images for the specific content packs you plan to use.

• Full Library download: Download the Docker images by appending downloadName=dockerimages to the download URL you copied from the installer download. For example: https://download.demisto.com/download-params?token=xxxxxxx email=[e-mail] downloadName=dockerimages eula=accept The Docker images file is approximately 75 GB.

4

Transfer and verify downloaded files

1. On a machine with internet access, transfer the files downloaded in steps 1 to 3.

2. Install all dependencies:

   • Ubuntu/Debian: sudo dpkg -i *

   • RHEL/Rocky/Oracle/Amazon Linux: sudo yum localinstall *

5

Install Cortex XSOAR

The Cortex XSOAR shell installer automatically installs and configures the container (Docker for most Ubuntu, RHEL 8+, Rocky Linux 9+, and Amazon Linux 2023 using the dependencies you installed in Step 4.

For Oracle Linux and Amazon Linux 2, install Docker before running the installer.

Run the following commands:

• chmod +x demisto.sh

• sudo ./demisto.sh -- -tools=false -do-not-start-server=true Note: For multi-tenant, also include the -multi-tenant flag.

6

Load Docker images

• (Ubuntu, Oracle, and Amazon 2/2023 (Docker) Run the following command:

  sudo docker load -i <YOUR_DOCKER_FILE>.tar

• (Red Hat v8+ and Rocky Linux 9+ (Podman) Do the following:

  1. Ensure the file is owned by the demisto user: sudo chown demisto:demisto <FILENAME>.tar

  2. Ensure that you are in the root directory (cd /).

  3. Run the following command:

     sudo -su demisto podman load -i <PATH TO FILE>/<FILENAME>.tar

  4. (Optional) To verify that images can run, use the podman images command. You can also run the podman images -q "demisto/python:1.3-alpine" command to validate specific images and identify any issues.

7

Start Cortex XSOAR

Run the following command:

sudo systemctl start demisto

8

Verify the installation

1. Confirm that the Cortex XSOAR server status is active by running: systemctl status demisto command.

2. (Ubuntu, Oracle, and Amazon 2/2023) Confirm that the Docker service status is active by running the systemctl status docker command.

3. In a web browser, go to the https://serverURL:port to verify that Cortex XSOAR was successfully installed.

   When you open Cortex XSOAR for the first time, you need to add the license.

Troubleshoot Offline Installation

If you receive the following message, ensure you use a version of Podman that supports archives with multiple images.

Error: error pulling "": unable to pull dir:./xsoar_docker_images.tar: error determining pull goal for image "dir:./xsoar_docker_images.tar": error parsing dest reference name "localhost/./xsoar_docker_images.tar": error parsing named reference "localhost/./xsoar_docker_images.tar": invalid reference format

Next steps

After you successfully complete your Cortex XSOAR offline installation, you will likely need to:

• Turn off Marketplace synchronization.

  For more information, see Configure the Marketplace for Offline Installation.

• Download content packs offline.

  For more information, see Download Content Packs and Docker Images Offline and Install a Content Pack Offline.

  Watch this video for information about installing content in an air-gapped environment. Install XSOAR Content in Air-Gapped Environments

• (Optional) Install an engine offline. For more information, see Install a Cortex XSOAR Engine Offline.

• (Informational) Set relevant server configurations.

  For more information, see Reference.