Troubleshoot WebSockets

Troubleshoot Cortex XSOAR 6.14 WebSocket disconnects, slow responses, and missing real-time browser updates.

A WebSocket communications protocol is used in Cortex XSOAR for bi-directional data transfer between the client browser and the server. WebSocket communication enables data to auto update without refreshing the browser.

If a user experiences a slow response from the Cortex XSOAR server and does not receive data updates on certain pages and actions, the WebSocket may be disconnecting. The causes of WebSocket disconnects are:

• The network proxy killing the WebSocket connection.
• Slow connection between server and client.

Solutions:

• If the network proxy is the cause, adjust network proxy settings to allow WebSocket connections.
• Check the throughput between server and client.
• Verify the System Diagnostics page does not show alerts for large incidents, context, tasks, etc.