> For the complete documentation index, see [llms.txt](https://cortex-docs.paloaltonetworks.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://cortex-docs.paloaltonetworks.com/xsoar-6-administrator-guide/6.15/learn-about-cortex-xsoar/get-started-in-cortex-xsoar/product-support-lifecycle.md).

# Product Support Lifecycle

Review Cortex XSOAR 6.15 release versioning, supported releases, end-of-life dates, and product support lifecycle guidance.

**Versioning Model**

Cortex XSOAR versioning methodology is based on M.N.P:

* **M**: major version number
* **N**: minor version number
* **P**: patch-set number

**Releases**

* Major versions: M.x.x. For example, 2.0.0.
* Minor versions: M.N.x. For example, 2.2.0.
* Patch set versions: M.N.P. For example, 2.2.1.

**Cortex XSOAR 6 On-prem Support and End-of-Life**

Only the latest patch set versions of releases are supported. After the end-of-life date, customers requiring support must upgrade to a supported major version.

| Cortex XSOAR Version | End-of-life      |
| -------------------- | ---------------- |
| 6.14                 | Active - No EoL  |
| 6.13                 | June 30, 2026    |
| 6.12                 | June 30, 2026    |
| 6.11                 | May 31, 2024     |
| 6.10                 | January 31, 2024 |
| 6.9                  | November 1, 2023 |
| 6.8                  | July 1, 2023     |
| 6.6                  | May 1, 2023      |
| 6.5                  | February 1, 2023 |
| 6.2                  | May 1, 2022      |
| 6.1                  | February 8, 2022 |
| 6.0                  | June 8, 2021     |
| 5.5                  | October 1, 2021  |

{% hint style="info" %}

* For on-prem and air-gapped (disconnected) deployments, we recommend Cortex XSOAR 6. Customers who can't use our SaaS solutions (Cortex XSOAR 8 and AgentiX) should use this version.

  The latest available Cortex XSOAR 6 version is XSOAR 6.14, which currently has no EOL date.
* Cortex XSOAR Community Edition has been EOL (as of August 15, 2024).
  {% endhint %}

**General Guidelines**

You should use the latest releases, as these include bug fixes, performance improvements, stability enhancements, and may include security patches.

{% hint style="info" %}
You can continue using a version that is end-of-life. However, when encountering an issue that requires Customer Support involvement, you may be asked to upgrade to a supported version before assistance can be provided.
{% endhint %}


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