> For the complete documentation index, see [llms.txt](https://cortex-docs.paloaltonetworks.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://cortex-docs.paloaltonetworks.com/xsoar-8-opp-release-notes/xsoar-opp-release-notes-8.14/known-issues.md).

# Known Issues

This release describes the known issues for Cortex XSOAR.

<table><thead><tr><th width="176.65234375">Issue # (GitHub/Jira)</th><th width="200.67578125">Issue</th><th>Description</th></tr></thead><tbody><tr><td>GitHub #42367</td><td>The mentions widget does not work</td><td>In the War Room, when using the <strong><code>@</code></strong> to notify a user (such as <strong><code>@admin</code></strong>), although the user is added to the incident, there is no record of the notification in the Mentions widget in the user's dashboard (My dashboard).</td></tr><tr><td>Jira XSUP-36386</td><td>Reports contain empty data</td><td>(Multi-tenant/MSSP) On the main tenant, empty results are returned when scheduling a report with the Run as roles option.</td></tr><tr><td>Jira CRTX-87945</td><td>The user cannot delete incidents from the incident table</td><td><p>To view/use the Delete button on the Incidents page, users must have both of the following View/Edit permissions for DATA:</p><ul><li>Delete incidents</li><li>Delete (under Incident Table Actions)</li></ul><p>If only one is selected, the button does not appear, and the user can’t delete incidents from the incident table.</p></td></tr><tr><td>Jira CRTX-168692</td><td>CIS Level 1</td><td><p>CIS level 1 adjustments are not applied after upgrade (only after a clean deployment).</p><p>ETA for the fix: Mid-May.</p></td></tr><tr><td>Jira CRTX-186163</td><td>Backup and restore fails when trying to pull a patch version that does not exist in the registry</td><td>During the restore process, the system automatically tries to download a specific patch to match the backed-up version. If that patch does not exist in the registry, the process fails.</td></tr><tr><td>Jira XSUP-56724</td><td>Incomplete incident search results</td><td>When searching for incidents based on indicator values, if there are over 10,000 indicators that match the indicator part of the query, the incident results may be incomplete.</td></tr></tbody></table>


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